Overview of this privacy document

What information is collected

The platform may collect and process the following types of personal information:

• Basic identification data: name, date of birth, nationality, and verification documents such as PAN or Aadhaar copies where legally allowed and necessary.
• Contact details: mobile number, email address, residential address, and communication preferences.
• Account data: username, password (stored in encrypted format), security questions, account settings, and responsible gaming limits.
• Transaction data: deposits, withdrawals, wager history, bonus use, and payment method details (for example partial card numbers or UPI identifiers processed through secure gateways).
• Technical information: IP address, device identifiers, browser type, operating system, access dates and times, and usage logs.
• Compliance data: information collected to meet anti-money laundering, fraud prevention, age verification, and dispute resolution obligations.

Information is collected when a user registers, verifies identity, updates the profile, uses gaming services, contacts support, participates in surveys, or interacts with the website or mobile applications.

Why this data is collected

Personal information is collected for purposes such as:

• Creating and managing user accounts.
• Providing online casino and sportsbook services, processing bets, and settling winnings.
• Conducting age checks and identity verification to comply with Indian legal requirements and internal policies.
• Meeting anti-money laundering and fraud monitoring obligations.
• Handling customer support, complaints, and dispute resolution.
• Improving the security, stability, and functionality of the website and mobile applications.
• Performing data analytics to understand service performance and usage patterns.
• Fulfilling accounting, taxation, and record-keeping duties where applicable.

Protection measures

Technical and organisational measures are used to safeguard personal information against unauthorised access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using industry-standard protocols.
• Segregated storage of financial and identification data.
• Role-based access control for staff, based on need-to-know.
• Regular system monitoring for suspicious activity and fraud.
• Secure backup and recovery procedures.
• Staff training on information security and confidentiality.

While no online service can guarantee absolute security, the platform applies reasonable and appropriate security measures that align with recognised data security practices.

User rights over personal information

Subject to applicable Indian laws and regulatory rules, users may exercise the following rights in relation to their personal information:

• Right of access: request confirmation whether personal data is held and receive a copy of such information, subject to lawful limitations.
• Right to correction: request updates or corrections to inaccurate or incomplete data.
• Right to deletion: request deletion of personal information where it is no longer needed for legal, regulatory, or contractual purposes, or where consent is withdrawn and there is no other lawful basis for processing.
• Right to restrict or object to processing: raise objections in cases where processing is based on legitimate interests or for certain forms of profiling, in line with applicable law.
• Right to withdraw consent: withdraw consent to specific processing activities, such as certain marketing communications, without affecting the lawfulness of earlier processing.

Requests can be submitted through the contact channels provided on the website. For security, the platform may ask for additional information to confirm the identity of the requester.

Compliance with India-focused regulations

Data handling practices aim to respect applicable Indian information technology rules, data protection principles, and local gaming framework considerations. Where international standards such as the General Data Protection Regulation (GDPR) or similar best practices are relevant, the platform endeavours to align processes to provide users in India a high level of privacy protection, subject to lawful requirements in the operating jurisdiction.

Personal and usage information is used only for lawful and specified purposes. Main uses include:

Account management and customer service

• Creating and administering user profiles.
• Allowing secure login, password recovery, and account verification.
• Handling queries, complaints, and support requests through chat, email, or phone.

Transactions and gaming services

• Processing deposits and withdrawals through third-party payment providers.
• Recording bets, games played, and outcomes across casino and sportsbook services.
• Calculating, crediting, and paying winnings and promotional benefits.
• Preventing duplicate accounts and misuse of bonuses.

Security, compliance, and fraud prevention

• Conducting know-your-customer (KYC) checks and age verification where required.
• Monitoring for unusual betting patterns, payment risks, and suspected cheating or collusion.
• Meeting obligations for anti-money laundering, counter-terrorism financing, and financial reporting in applicable jurisdictions.
• Supporting responsible gaming tools, such as self-exclusion, limits, and behaviour monitoring.

Service improvement and analytics

• Analysing aggregated and pseudonymised usage data to improve performance and stability of the website and apps.
• Testing new features and configurations.
• Understanding device types, connection quality, and navigation paths to optimise online services.

Marketing communication and preferences

• Sending service notices, policy updates, and important account-related information.
• Delivering marketing messages, offers, and promotions in line with user preferences and local regulatory standards.
• Providing options to opt out or change communication preferences at any time, except for essential service notifications.

All processing of personal information is carried out on lawful grounds such as user consent, performance of a contract, compliance with a legal obligation, or legitimate interest in securing and operating the platform. Use of information aims to be transparent, proportionate, and limited to what is necessary for the stated purposes.

Access and update of personal details

Users can review and update many items of their own personal information through the account area, such as contact data, certain profile fields, and communication preferences. For other information, including verification records or transaction history, a user can raise a request through customer support or any dedicated privacy contact published on the website.

Before acting on such requests, the platform may:

• Ask for proof of identity or additional verification.
• Request clarification on the scope of the request.
• Inform the user if some data cannot be edited due to legal or regulatory retention duties.

Correction and deletion procedures

Users may request correction of inaccurate or incomplete information. Where the platform agrees that the data should be corrected, updates will be carried out within a reasonable timeframe.

Requests for deletion of personal information will be assessed in line with applicable law. In some situations the platform may need to retain certain data for a defined period, for example to:

• Comply with financial and tax record-keeping obligations.
• Support responsible gaming and self-exclusion rules.
• Address ongoing disputes, legal claims, or investigations.
• Prevent fraud and protection of system security.

Data that is no longer needed and is not subject to a legal or regulatory requirement will be securely deleted, anonymised, or archived.

Security checks and payment processing consent

By creating an account and using the services, the user:

• Consents to the conduct of security checks, identity verification, creditworthiness assessments where appropriate, and monitoring for fraud or unlawful activity.
• Agrees that payment-related information may be processed by authorised payment service providers, banks, card schemes, and similar financial entities for the purpose of handling deposits, withdrawals, chargebacks, refunds, and transaction monitoring.

Such service providers are given only the data necessary to perform their specific functions and are expected to protect this information in accordance with applicable laws and contractual obligations.

The platform is intended for adults only and does not knowingly offer services to persons under 18 years of age or any higher legal age limit that may apply in the user’s jurisdiction.

• During registration and at later stages, users are asked to confirm that they are at least 18 years old.
• Age and identity verification checks may be conducted using documents such as government-issued ID, PAN, Aadhaar, or other acceptable proof, subject to legal allowances.
• It is not always possible to confirm age without official documentation. The platform relies on the information provided by the user until verification is completed.

If it is discovered that an account belongs to a minor:

• The account will be closed or suspended as soon as practicable.
• Any personal information related to that account will be deleted or anonymised, subject to legal retention requirements.
• Any remaining real money balances will be handled in line with legal and regulatory guidance, which may involve refunding deposits to the source payment method.

A parent or legal guardian who believes that a child has provided personal information can contact the platform through the channels listed on the website. Upon receiving a valid request and sufficient verification, the platform will take reasonable steps to close any such account and remove or anonymise the data, subject to lawful obligations.

For technical, operational, and compliance reasons, personal information may be stored and processed outside India, including in countries where servers, group entities, or trusted service providers are located.

This can include:

• Data hosting and backup in secure data centres in other jurisdictions.
• Use of international payment processors, verification services, and analytics providers.
• Transfer of information among group companies or contractual partners that support the operation of online gaming and sportsbook services.

By using the website, creating an account, or submitting personal information, the user consents to such international transfers and processing, including in countries that may have different data protection rules from those in India.

All partners receiving personal information are expected to:

• Use the data only for specified and lawful purposes.
• Protect the confidentiality, integrity, and availability of the information.
• Apply security measures that are comparable to those described in this Privacy Policy and required by contracts and applicable law.

Where required, the platform will use contractual safeguards or other legally recognised mechanisms to help protect data that is transferred across borders.

This Privacy Policy describes how personal information is handled. However, certain legal disclaimers may affect how some rules apply in practice or how they are interpreted under local law.

• The rights and obligations set out in this document operate alongside applicable legislation, regulatory guidelines, licence conditions, and binding orders from authorities or courts.
• Where there is a conflict between this document and mandatory legal requirements, the legal requirements will prevail.
• The platform may rely on permitted legal bases for processing personal information even if not described in detail here, where such bases are recognised by applicable law.

This legal disclaimer applies from the moment the user accepts this Privacy Policy, including through:

• Online acceptance during registration or account use.
• Continued use of the website or services after publication of an updated version of this document.
• Any other valid form of accession or consent recognised by law.

Nothing in this Policy is intended to limit statutory rights of users under applicable Indian law or other mandatory data protection rules.

Cookies are small text files that a website places on a user’s device to store information, which can later be read by the same website or related services. Similar technologies such as local storage, pixels, and tags may also be used.

The platform uses cookies for the following purposes:

• Functional use: enabling login sessions, remembering language settings, maintaining bet slips, and keeping navigation consistent.
• Statistics and measurement: gathering aggregated data about visits, page views, device types, and technical performance to understand how services are used.
• Behaviour analysis: studying general patterns of interaction, such as frequently used features and navigation flows, to improve online services and responsible gaming tools.
• Personalisation: showing relevant content, game categories, and account-related information based on previous interactions.

Cookie data is usually retained for up to 1 year, after which it is deleted or anonymised, unless a shorter or longer retention is required for technical security or compliance reasons.

Most browsers allow users to manage cookies, including blocking certain types or deleting existing ones. Blocking or removing cookies may affect the functioning of some features of the website or mobile application. Information on managing cookies can typically be found in the help section of the browser or device settings.

By visiting the website, creating or using an account, or accessing online casino or sportsbook services, the user confirms full acceptance of this Privacy Policy and consent to the collection, use, storage, transfer, and disclosure of personal information as described here.

The platform may amend this document from time to time to reflect changes in law, regulatory guidance, technology, or internal practices.

• The latest version published on the website will apply to all ongoing use of the services.
• In case of important changes, the platform may provide additional notice, such as an in-account message, email, or pop-up, where practicable.
• Continued use of the services after the effective date of any updated version will be treated as acceptance of the revised Privacy Policy, unless applicable law requires a different form of consent.

Users who do not agree with this Policy or later changes should discontinue use of the services and may request account closure and applicable data handling in line with this document.

Personal information may be disclosed to third parties when this is required for lawful, contractual, or regulatory reasons, or where the user has given consent.

Categories of possible recipients include:

• Group companies and operational partners involved in providing online gaming and sportsbook services.
• Payment service providers, banks, card processors, and financial institutions handling deposits, withdrawals, and related transactions.
• Identity verification and KYC service providers, fraud prevention agencies, and credit reference entities.
• Technical service providers such as hosting, data storage, customer support tools, communication platforms, and analytics solutions.
• Professional advisers such as auditors, legal counsel, and consultants, subject to confidentiality duties.
• Regulatory bodies, law enforcement agencies, courts, and other authorities, when required to comply with legal obligations or to protect the rights, safety, or property of users, staff, or the platform.

Where the website lists specific third parties or categories of partners, users may refer to that information for further details on purpose and scope of data sharing. If additional partners are engaged, users will be informed through updates to this Policy or other suitable notices, where required.

By providing personal information and using the services, the user acknowledges and agrees that such data may be shared with third parties for the purposes described here and in accordance with applicable laws and contracts. These third parties are expected to use the information only as necessary to perform their functions and to protect it in line with data protection standards.

The website or mobile applications may contain links to third-party websites, applications, or services that are not operated or controlled by this platform.

• Each external site is responsible for its own privacy practices, data collection, and use of personal information.
• This Privacy Policy applies only to data processed by this platform and not to any information handled by external websites.
• The platform is not responsible for how such third parties manage, secure, or share user information.

Users are advised to:

• Review the privacy policy and terms of any external site before providing personal details or continuing use of that service.
• Be cautious about sharing sensitive information on sites that do not provide sufficient transparency or security information.

Any interaction with third-party services is at the user’s discretion and subject to the separate policies and practices of those providers.