Terms and conditions for Jeetbuzz users in India

1. Contractual relationship and acceptance of terms

1.1. These terms and conditions form a binding legal agreement between you and the operator of the Jeetbuzz platform regarding all betting services, bets, bonuses, games, and related features made available to users in India.

1.2. You accept these general terms when you:

• create or attempt to create an account;
• log in to your account;
• deposit funds or request withdrawals;
• place any bet on any event or game;
• claim or use any bonus or promotional offer.

1.3. If there is any conflict between these general terms and specific rules for a particular game, bet, bonus, or event, the specific rules for that product apply for that limited purpose, and the general terms continue to apply in all other respects.

2. Eligibility, jurisdiction, and user requirements

2.1. You confirm that:

• you are at least 18 years old, or higher if the applicable legal age for betting in your state or union territory of residence is higher;
• you are a resident of a jurisdiction where online betting of the type offered on the platform is not prohibited by local law;
• you are legally capable of entering into a binding contract under Indian law;
• you are registering and betting for yourself and not acting on behalf of any other person or entity.

2.2. Users located in any Indian state or territory where online real money betting or casino-style gaming is not allowed under local or central law must not register, deposit, or place any bet on the platform. You are responsible for checking the laws that apply to you before you use the services.

2.3. The operator may request evidence of age, identity, and location at any time. Failure to provide acceptable proof may result in suspension, closure of your account, cancellation of bets, and confiscation or return of funds in line with applicable legal obligations.

3. Account creation, access, and management

3.1. Only one account per person is allowed. You must not create multiple accounts, use another person’s account, or allow any third party to use your login details.

3.2. During registration you must provide accurate, complete, and up-to-date information, including your legal name, date of birth, address, contact number, and any other details requested. You must promptly update your account information if it changes.

3.3. You are responsible for keeping your username, password, and any authentication codes confidential. All bets, transactions, and activity carried out using your login details are treated as coming from you.

3.4. If you suspect that your account or login details have been compromised, you must:

• change your password immediately; and
• inform customer support without delay so that appropriate security measures can be taken.

3.5. The operator may refuse registration, close, or suspend any account at its discretion where necessary to comply with legal or regulatory requirements, responsible gambling policies, anti-money laundering controls, security measures, or these terms.

4. Right to modify terms and platform content

4.1. The operator may update, revise, or replace these terms at any time, including rules on bets, bonuses, payout limits, and eligible events, to reflect changes in law, regulatory guidance, technical improvements, risk management, or business needs.

4.2. Any material change will be made effective by posting the updated version on the official website and/or application. Continued use of the account or services after such posting constitutes acceptance of the revised terms.

4.3. You should read these terms periodically to remain informed about your obligations and rights. If you do not agree to updated terms, you must stop using the services and request closure of your account.

5. Proper use of the betting services

5.1. You agree to use the platform only for lawful entertainment purposes and in line with:

• these terms and any game or bet-specific rules;
• applicable Indian laws and regulations;
• generally accepted standards of fair play and integrity.

5.2. You must not:

• manipulate, cheat, collude, or misuse any technical feature or bug;
• use any automated system, bot, or software to place bets or access services unless such tools are expressly allowed by the operator;
• interfere with the normal operation of the platform or attempt any unauthorised access to systems, accounts, or data;
• use offensive, abusive, or unlawful language in chats, usernames, or communications;
• market, promote, or transfer your account, or sell or trade bonuses or free bets.

5.3. The operator may void bets, remove bonuses, restrict services, or close accounts if it reasonably believes that you have breached this section, attempted to gain unfair advantage, or engaged in fraudulent or prohibited conduct.

6. Intellectual property and content protection

6.1. All software, code, text, graphics, logos, audio, video, data compilations, odds displays, event information, and other content on the platform are protected by intellectual property laws and are owned by or licensed to the operator.

6.2. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform on your own device for personal, non-commercial betting and gaming. No other rights are granted.

6.3. You must not copy, modify, translate, reverse engineer, decompile, distribute, publish, or create derivative works based on any part of the software or content, except where permitted by mandatory law.

6.4. Any unauthorised use of platform content or branding may lead to immediate suspension of your account and legal action to protect intellectual property rights.

7. Limitation of liability and disclaimer

7.1. You use the services at your own risk. Betting involves financial risk and the possibility of losing money. You should not place any bet or claim any bonus that you cannot afford to lose.

7.2. To the fullest extent allowed by Indian law, the operator and its affiliates are not liable for:

• losses arising from your own acts or omissions, including failure to read these terms or game rules;
• losses caused by technical failures, service interruptions, or delays where reasonable safeguards were in place;
• indirect, incidental, or consequential damages, including loss of profits, reputation, or data.

7.3. Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law, including liability for fraud or wilful misconduct.

7.4. You agree to indemnify and hold harmless the operator from any claim, liability, damage, or expense arising from your breach of these terms, unlawful use of the services, or violation of another person’s rights.

1. Eligibility to place bets

1.1. Only verified account holders who satisfy all eligibility criteria under the general terms may place bets on any event or game.

1.2. You confirm before placing each bet that:

• you are not located in a restricted state or territory;
• you are not self-excluded or subject to any responsible gambling restriction that would prevent the bet;
• the funds used belong to you and are not derived from any unlawful source.

1.3. Employees or agents of the operator, as well as certain related parties, may be restricted from betting on the platform in line with internal policies.

2. Bet acceptance and confirmation

2.1. A bet is considered offered by you when it is submitted through the betting interface and appears in the pending or placed bets section of your account.

2.2. A bet is accepted only when it has been processed by the operator’s servers and a unique bet reference is generated. If any doubt arises regarding acceptance, the record in the operator’s systems prevails.

2.3. You are responsible for reviewing the details of each bet before confirmation, including:

• event and market selected;
• odds;
• stake amount;
• type of bet (single, multiple, system bet, or other format);
• any bonus or free bet application.

2.4. The operator may refuse any bet in whole or in part, or may offer to accept a lower stake, for reasons such as risk limits, technical errors, legal restrictions, integrity concerns about the event, or responsible gambling measures.

3. Minimum and maximum stakes

3.1. Each market or event may have defined minimum and maximum stakes per bet or per selection. These values may differ depending on sport, league, or product.

3.2. System-level exposure limits may apply to total stakes or potential payouts for an event, market, or customer. Once these limits are reached, further bets may be restricted, reduced, or declined.

3.3. Where a bet exceeds the maximum allowed stake, the operator may automatically reduce the stake to the allowed level without further notice.

4. Odds, results, and settlement of bets

4.1. Odds shown at the time of bet placement reflect the payout rate offered for an outcome. Odds may change frequently before bet acceptance due to market movements and trading decisions.

4.2. Your bet is settled based on the odds displayed and accepted at the moment of bet confirmation, regardless of subsequent movements, unless obvious error or rule-specific exception applies.

4.3. Bets are settled based on official results declared by the relevant governing body for the event. If such body amends a result later, settlements may or may not be adjusted, depending on the published sport or market rules.

4.4. If there is any discrepancy between results as displayed on the platform and official results, the records and settlement calculations maintained by the operator, applying the official rules, will prevail.

4.5. In case of interrupted matches, postponed events, or abandoned games, settlement will follow the specific sport or market rules published in the help or rules section. Outcomes can be:

• settled as void and stakes returned;
• settled based on the status at the time of interruption;
• left pending until the event is resumed within a defined period.

5. Calculation of wins and losses

5.1. Winnings for a successful bet are generally calculated as:

• stake multiplied by accepted odds;
• plus or minus any applicable adjustments under bonus or promotional terms;
• subject to any maximum payout limits.

5.2. In multiple or accumulator bets, the return from each winning selection acts as the stake for the next selection, following the formula and limits explained in the rules section for that bet type.

5.3. Losses are limited to the stake and any associated charges for that specific bet. No additional sums are payable unless expressly agreed for a particular betting product.

5.4. Where a bet is settled as void, the relevant stake is returned to your account balance and is not treated as a win or a loss.

6. Betting restrictions and suspensions

6.1. The operator may impose temporary or permanent restrictions on:

• specific sports, leagues, or events;
• individual markets or bet types;
• stake amounts or payout levels for a particular user;
• in-play betting on selected events.

6.2. Restrictions can arise from legal or regulatory conditions in India, responsible gambling interventions, integrity alerts, or internal risk management.

6.3. In the event of suspected match fixing, misuse of insider information, or collusion, the operator may:

• suspend settlement;
• void affected bets;
• report the matter to relevant authorities or sports integrity bodies.

7. Bet cancellation, cash out, and errors

7.1. After a bet has been accepted, you do not have an automatic right to cancel it. Bets are final, subject to any specific feature such as early cash out where offered.

7.2. An early cash out option, when available, allows you to settle a bet before the final result at a value calculated by the system. The cash out amount may be higher or lower than your original stake, depending on the development of the event and current odds.

7.3. The operator may cancel bets or part of bets if:

• obvious pricing or odds errors occurred;
• an event or market was offered in error;
• technical problems affected settlement or live data feeds;
• rules for the event were seriously misapplied.

7.4. In case of obvious error in odds or event details, settlement may be adjusted to the fair market odds that should have applied or treated as void. The chosen corrective approach will align with published house rules.

7.5. Any dispute regarding the settlement of a bet should be raised promptly with customer support, providing your account details, bet reference, and a clear description of the issue.

1. General principles for payments

1.1. All financial transactions to and from your betting account must comply with Indian legal requirements, banking rules, and these payment terms.

1.2. You may only use payment methods that are registered in your own name and controlled by you. Use of third-party cards, wallets, or bank accounts is prohibited unless expressly permitted under specific verification arrangements.

1.3. The operator may adjust minimum and maximum transaction limits, apply additional controls, or restrict certain methods for risk management, legal, or technical reasons.

2. Deposit methods, limits, and processing

2.1. The platform may support one or more of the following options for deposits in India, subject to availability at the time of use:

• UPI-based apps or interfaces;
• bank transfers and net banking;
• debit cards or other card schemes supported for local users;
• recognised e-wallets or payment aggregators.

2.2. The list of available options, along with any applicable fees, minimum deposit amounts, and maximum limits, is displayed in the cashier or payments section. Some methods may be offered only for deposits or only for withdrawals.

2.3. Deposits are credited to your account once the operator receives confirmation from the payment provider. Timeframes can vary depending on the method and intermediary banks.

2.4. The operator is not responsible for delays or failures caused by third-party payment processors, banks, network issues, or incorrect details submitted by you.

3. Withdrawal rules and verification

3.1. Before requesting withdrawals, you must satisfy any verification or security checks requested, including Know Your Customer (KYC) requirements and anti-money laundering measures.

3.2. Withdrawals are generally processed using the same method used for deposits, wherever permitted. If a method does not allow outbound payments, an alternative route may be provided subject to additional checks.

3.3. The operator may set minimum and maximum withdrawal limits per transaction, per day, or per month. Details appear in the cashier section or in supporting information.

3.4. Processing times for withdrawals depend on internal review, fraud and risk checks, and payment provider or bank procedures. Additional delays may occur where:

• identity documents are pending review;
• account activity triggers enhanced due diligence;
• there is a dispute or investigation relating to your account.

3.5. You are responsible for any charges or fees imposed by your bank, wallet provider, or intermediary institutions.

4. KYC, AML, and source of funds for payments

4.1. In line with Indian anti-money laundering and counter-terrorism financing standards, the operator may require you to provide:

• copies of government-issued identity documents;
• proof of address such as utility bills or bank statements;
• evidence of payment instruments used, such as screenshots or bank letters;
• information about the source of funds used for betting.

4.2. Until such checks are completed to the operator’s satisfaction, deposits may be returned, withdrawals may be delayed or blocked, and access to certain services or bonuses may be restricted.

4.3. If suspicious or inconsistent information is detected, the operator may:

• report the matter to relevant financial intelligence units or law enforcement agencies;
• freeze or restrict the balance in your account, in line with legal obligations;
• terminate your account and cease any further relationship.

5. Transaction restrictions and reversal

5.1. The operator may refuse or limit deposits or withdrawals in the following situations:

• attempted use of a payment method not in your name;
• chargebacks, disputes, or reversals initiated against previous transactions;
• technical errors or outages affecting payment systems;
• violation of betting, bonus, or responsible gambling rules.

5.2. Funds credited due to error, including misdirected deposits, duplicate payments, or incorrect settlement of bets, remain the property of the operator or the rightful owner and may be deducted from your account or recovered by other lawful means.

5.3. You must inform customer support immediately if funds appear in your account that do not belong to you.

6. Currency and exchange considerations

6.1. Account balances for users in India are typically maintained in Indian Rupees (INR), unless another currency is specified in the registration or cashier interface.

6.2. Where currency conversion is needed, the rates and charges applied are determined by payment providers or banks. The operator does not control and is not responsible for such rates or fees.

7. Cancellation of payment operations

7.1. Requests for cancellation or modification of a deposit or withdrawal can be considered only if the transaction has not yet been processed by the payment provider.

7.2. Once processing has started or completed, the operator may be unable to reverse the payment. Any further adjustments must be handled as separate transactions.

7.3. The operator may cancel or return deposits where legal, regulatory, or risk-based reasons justify such action, including suspected fraud, misuse of bonuses, or violation of these terms.

1. Commitment to responsible use of betting services

1.1. The platform is designed for adult entertainment through bets and games. Gambling may lead to financial and emotional harm if not managed responsibly.

1.2. You are encouraged to treat betting as a form of leisure, not as a way to earn a regular income or recover previous losses.

1.3. The operator supports responsible gambling principles and takes steps to identify and reduce potential harm, while also relying on you to monitor and control your own behaviour.

2. Tools and controls to manage your betting

2.1. A range of player protection tools may be provided to help you control your activity, such as:

• deposit limits over daily, weekly, or monthly periods;
• loss limits or stake limits for general betting;
• session time reminders and time-out periods;
• self-exclusion options for longer-term breaks.

2.2. Limits that you set for your own account apply from the time they are confirmed in the system and may not be immediately reversible. Requests to reduce limits may take effect immediately, while requests to increase or remove limits may be subject to cooling-off periods.

2.3. You should review your limits regularly and adjust them to match your personal financial situation and risk tolerance.

3. Self-exclusion and temporary breaks

3.1. If you feel your betting is becoming difficult to control, you can request a self-exclusion period. During this time:

• you will not be allowed to log in or place bets;
• marketing communications and offers should be paused where technically possible;
• existing balances may be managed according to responsible gambling and legal guidelines.

3.2. Self-exclusion may be requested for different durations, such as a few months or a longer period. Once activated, early cancellation is generally not permitted.

3.3. At the end of a self-exclusion period, you may need to contact support and reconfirm your intention to reopen access, subject to further risk assessment.

4. Recognising signs of gambling-related problems

4.1. You should monitor your gambling behaviour and seek help if you notice signs such as:

• chasing losses or increasing stakes after losing bets;
• using money needed for essential expenses to fund betting;
• hiding your gambling from family or friends;
• feeling stressed, anxious, or guilty about your gambling;
• difficulty stopping or reducing gambling despite negative consequences.

4.2. Early recognition of these signs is important so that you can take action, such as using account limits, taking a time-out, or seeking professional support.

5. Support and assistance in India

5.1. If you believe you may have a gambling problem, you are encouraged to seek independent assistance. Potential avenues for support include:

• local mental health professionals and counsellors familiar with behavioural addictions;
• helplines and non-governmental organisations in India focusing on mental health and addiction counselling;
• international organisations providing online resources and guidance on gambling-related harm.

5.2. You may also find helpful self-assessment questionnaires online to evaluate your gambling behaviour. Results of such tools are indicative only and do not replace professional diagnosis.

5.3. Where permitted by law and practicable, the operator may provide links or references to external organisations offering support. These organisations operate independently and are not controlled by the operator.

1. Legal framework and obligations

1.1. The operator is subject to laws and guidelines aimed at preventing money laundering, terrorist financing, and other financial crimes. This includes standards derived from Indian legislation and recognised international best practices.

1.2. These obligations require the operator to collect, verify, and retain certain customer information, to monitor transactions, and to report suspicious activity to competent authorities when required.

1.3. By using the services, you acknowledge that your account activity may be reviewed for compliance purposes and that information may be shared with regulators or law enforcement in line with legal requirements.

2. Know Your Customer (KYC) procedures

2.1. KYC checks are conducted to confirm your identity, age, and address, and in some cases to understand your occupation and source of funds.

2.2. You may be asked to provide:

• a government-issued identity document such as Aadhaar card, PAN, passport, or driving licence;
• proof of address not older than a specified period, such as a utility bill or bank statement;
• permanent account number (PAN) where required under tax and reporting laws;
• additional documents to support your declared profile.

2.3. The operator may perform electronic checks through approved data sources and verification services. In certain cases, certified or notarised documents may be requested.

2.4. Accounts that are not satisfactorily verified may be restricted, and withdrawals or bonuses may be blocked until verification is completed.

3. Transaction monitoring and suspicious activity detection

3.1. The operator monitors transactions and account behaviour for patterns that may indicate money laundering, fraud, or misuse, including:

• repeated high-value deposits and withdrawals without commensurate betting activity;
• rapid movement of funds between accounts or payment methods;
• use of multiple payment instruments that do not appear consistent with your profile;
• unusual betting patterns that may indicate collusion or use of inside information.

3.2. Automated systems, manual reviews, or a combination of both may be used to assess risk. When necessary, the operator may request additional information or documents.

3.3. Failure to provide reasonable explanations or evidence in response to such requests may result in restriction, suspension, or closure of your account.

4. Reporting and cooperation with authorities

4.1. Where the operator has reasonable grounds to suspect that funds are linked to criminal activity or that transactions are structured to avoid reporting duties, it may be required to file suspicious transaction reports with relevant authorities.

4.2. Legal provisions may restrict the operator from informing you if such a report has been made.

4.3. The operator may also cooperate with court orders, regulatory requests, or investigations relating to financial crime, corruption, match fixing, or other serious offences.

5. Consequences of AML violations

5.1. If the operator reasonably believes that your account is involved in money laundering, terrorist financing, or related offences, it may:

• freeze or block your balance pending investigation;
• decline or reverse deposits or withdrawals;
• close your account and terminate the relationship;
• forfeit funds where required or permitted by law;
• inform relevant authorities and share necessary information.

5.2. You are responsible for ensuring that all funds used on the platform are from legitimate sources and that you comply with tax and reporting duties that apply to you under Indian law.

1. Scope of this privacy section

1.1. This section explains how personal data is collected, used, stored, and protected when you use the betting services in India.

1.2. Personal data means any information that can identify you directly or indirectly, such as your name, contact details, identification numbers, device information, betting history, and payment details.

1.3. By using the services, you consent to the collection and processing of your data in line with this privacy section and applicable data protection laws.

2. Types of data collected

2.1. The operator may collect the following categories of information:

• registration data: name, date of birth, address, email, mobile number, chosen username;
• verification data: identity documents, PAN, proof of address, photographs or video checks where required;
• account and betting data: login history, bets placed, stakes, wins and losses, bonuses used, responsible gambling settings;
• payment data: partial card numbers, transaction references, bank or wallet account identifiers, deposit and withdrawal history;
• technical and usage data: IP address, device identifiers, browser type, operating system, app version, referral information, and interaction logs.

2.2. Some data may be obtained from third-party providers, such as identity verification services, payment processors, or marketing partners, in accordance with law.

3. Purposes and legal bases for processing

3.1. Your personal data is processed for purposes including:

• creating and managing your account;
• providing betting and gaming services, including settlement of bets and bonuses;
• processing payments and fulfilling withdrawal requests;
• conducting KYC and anti-money laundering checks;
• enforcing responsible gambling measures;
• improving platform security, functionality, and user experience;
• complying with legal and regulatory obligations in India and other applicable jurisdictions;
• handling customer support queries, disputes, and complaints.

3.2. Processing is based on one or more lawful grounds, such as performance of a contract, compliance with legal obligations, legitimate interests, or your consent where required.

4. Sharing of data

4.1. Personal data may be shared with:

• group companies and technical service providers involved in delivering the services;
• payment processors, banks, and financial institutions handling transactions;
• identity verification and fraud prevention partners;
• regulators, tax authorities, law enforcement, or courts when required by law;
• professional advisers such as auditors or legal counsel.

4.2. Any third party that processes data on behalf of the operator is required to handle it securely and in line with contractual and legal requirements.

4.3. Where data is transferred outside India, appropriate safeguards are applied as required by applicable data protection laws.

5. Data retention and storage

5.1. Your personal data is kept for as long as necessary to fulfil the purposes described above, including:

• the duration of your account activity;
• additional periods needed for legal, tax, accounting, or regulatory retention;
• periods required for dispute resolution and enforcement of rights.

5.2. Once data is no longer needed, it may be securely deleted, anonymised, or archived, subject to legal requirements.

6. Your rights over personal data

6.1. Subject to applicable law, you may have rights to:

• access your personal data held by the operator;
• request correction of inaccurate or incomplete data;
• request deletion of data where it is no longer required or where processing is unlawful;
• object to or restrict certain processing activities, including direct marketing;
• withdraw consent where processing is based on your consent.

6.2. Some rights may be limited where the operator must retain data to comply with legal obligations, particularly regarding betting, payments, and anti-money laundering controls.

6.3. To exercise any of these rights, you may contact customer support. Reasonable steps will be taken to verify your identity before responding.

7. Cookies and tracking technologies

7.1. The platform may use cookies and similar tools to:

• keep you logged in and maintain session security;
• remember your preferences and settings;
• analyse usage patterns and improve services;
• deliver content and information tailored to your profile, subject to applicable consent requirements.

7.2. You can adjust your browser or device settings to manage cookies, but disabling certain cookies may affect the functionality of the website or app.

1. Security responsibilities of the operator

1.1. The operator implements technical and organisational measures to protect user data, transaction details, and betting records against unauthorised access, alteration, disclosure, or destruction.

1.2. Systems are designed to safeguard critical components such as authentication mechanisms, payment interfaces, and odds management tools.

1.3. Access to sensitive information is restricted to authorised personnel who require it for their duties and are subject to confidentiality obligations.

2. Technical protection measures

2.1. Industry-standard encryption protocols are used to protect data in transit between your device and the platform, particularly during login, registration, and payment operations.

2.2. Firewalls, intrusion detection systems, and other security controls are maintained to reduce the risk of unauthorised access to internal networks and databases.

2.3. Regular security reviews, audits, and updates are performed to address new threats and maintain the integrity of betting services.

3. Account-level security features

3.1. You are required to set strong and unique passwords and to keep them confidential. Using the same password as on other websites increases risk and is not advisable.

3.2. Where available, you are encouraged to enable additional safeguards such as two-factor authentication (2FA) to provide an extra layer of security when accessing your account.

3.3. The operator may implement automatic logout after periods of inactivity, session management tools, and device recognition features to protect your account.

4. Monitoring and incident management

4.1. Account and system activity may be monitored to detect unusual patterns that might indicate fraud, unauthorised access, or attempts to manipulate bets, bonuses, or odds.

4.2. If suspicious activity is detected, the operator may:

• temporarily lock the account;
• request additional identity checks;
• cancel pending withdrawals until the situation is clarified.

4.3. Security incidents are handled following internal procedures, which may include notifying affected users and relevant authorities where required by law.

5. Your responsibilities for maintaining security

5.1. You must:

• never share your login credentials or security codes;
• log out of your account after each session, particularly on shared or public devices;
• keep your devices up to date with current operating system and security patches;
• install and maintain reputable antivirus and anti-malware software where appropriate.

5.2. You should contact customer support immediately if you suspect any unauthorised access, unusual betting activity, or any compromise of your account.

5.3. The operator is not liable for losses arising from your failure to safeguard your credentials or devices, subject to any mandatory legal protections that cannot be limited.