Anti-Money Laundering and KYC Policy Overview

KYC and AML procedures are applied to verify each account holder’s identity, prevent fraud, and limit the risk of financial crime on the platform. These controls support responsible gaming, user safety, and compliance in line with applicable laws in Pakistan.

Key outcomes of this framework include:

• Fair play across all games and betting services
• User safety through strong identity check and ID verification
• Transparency in how accounts are opened, monitored, and managed
• Regulatory compliance with applicable AML and CTF obligations in Pakistan
• Account protection from unauthorised access and financial misuse
• Proper handling of reporting obligations where suspicious activity is detected

Every new user must complete a KYC identity check before full access to services is granted. ID verification and document submission may also be repeated or updated during the life of the account to keep personal data accurate and meet regulatory requirements.

Document categories that may be requested include:

• Government-issued photo identification for ID verification of the account holder
• Proof of residential address to confirm the place of usual living
• Confirmation of ownership of payment methods used for deposits and withdrawals
• Additional personal data or documents where risk-based reviews require further checks

A structured set of AML security measures is applied to detect and prevent money laundering, terrorism financing, and other illegal activity. These measures cover the full customer lifecycle, from registration and document submission to transaction monitoring and reporting obligations.

Core AML controls include:

• Continuous transaction monitoring of deposits, bets, payouts, and withdrawals
• Automated detection rules to identify suspicious activity or unusual patterns
• Enhanced due diligence for higher-risk customers, accounts, or events
• Review of large, complex, or unusual transfers that do not fit a user’s normal profile
• Risk scoring of accounts based on behavioural, transactional, and geographic indicators
• Sanctions and Politically Exposed Person (PEP) screening aligned with applicable lists
• Reporting of suspicious transactions to competent authorities where required by law

Certain behaviours are prohibited on the platform to protect user safety, maintain fair play, and support AML and KYC compliance. Any attempt to bypass identity check, ID verification, or transaction monitoring undermines regulatory requirements and will be treated as a serious breach.

Prohibited activities include:

• Opening or controlling multiple accounts for a single individual
• Using forged, altered, or stolen documents during document submission
• Using the platform for money laundering, terrorism financing, or other financial crime
• Manipulating systems, odds, or game outcomes through technical or coordinated means
• Sharing, selling, or otherwise transferring account access to another person
• Using payment instruments that do not belong to the registered account holder
• Misrepresenting identity, personal data, or beneficial ownership of funds

Any breach of this AML and KYC policy, refusal to cooperate in identity check, or engagement in suspicious activity can result in enforcement action under applicable laws and internal rules.

Consequences may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each user is responsible for ensuring that all personal data and documents provided for KYC and ID verification are accurate, complete, and kept up to date. Users must complete any required identity check or document submission within the timeframe specified, so that regulatory requirements and internal risk standards can be met. Additional documents or clarifications may be requested at any time based on transaction monitoring or risk assessment, and users are expected to respond promptly.

Only payment methods held in the name of the registered account holder may be used for deposits or withdrawals, and users should ensure that account protection measures such as strong passwords and secure devices are in place. Any suspected unauthorised access, attempted fraud, or other suspicious activity related to an account should be reported immediately to customer support so that appropriate security measures can be taken.

The platform upholds fair play and transparency to protect users and maintain a safe online betting and gaming environment in Pakistan. AML and KYC processes, together with broader security measures, are designed to support responsible gaming and protect both the platform and its users from abuse.

Key principles include:

• Full compliance with applicable KYC, AML, and CTF standards and regulatory requirements
• Confidentiality and protection of personal data in line with privacy and data protection laws
• Ongoing monitoring for suspicious activity that may signal financial crime or misuse
• Prevention of manipulation, collusion, and any unfair behaviour that harms other users
• Dedicated user support on safety, account protection, and responsible gaming concerns
• Shared responsibility between the platform and users to maintain a secure environment
• Equal treatment and conditions for all users, without unfair advantage or discrimination