Terms and conditions for use in Pakistan

1. Scope and acceptance of the terms

1.1 These terms and conditions form a binding legal agreement between you and the operator of the Jeetbuzz platform regarding your account, bets, use of services, and access to all betting content offered to customers in Pakistan.

1.2 By visiting the site, installing the mobile application, creating an account, or placing a bet, you confirm that you have read and understood these terms and that you agree to be bound by them and by any policies referenced here, including the privacy, security, responsible gambling, and anti-money laundering rules.

1.3 If you do not agree to any part of these terms, you must stop using the services and must not place any bets or claim any bonuses.

2. Legal status and local compliance

2.1 It is your responsibility to check and understand the laws of Pakistan and any other jurisdiction where you are located before you use the site or app. You may only use the services if it is legal for you to do so under the laws that apply to you.

2.2 The platform is intended only for users who are legally allowed to participate in online betting. No statement in these terms should be taken as legal advice. You should seek independent legal advice if you are unsure whether you may use online betting services in Pakistan.

2.3 You agree that the operator may apply geo-location checks, IP checks, and other controls to help comply with legal and regulatory expectations concerning betting activities in Pakistan.

3. Eligibility and registration requirements

3.1 To open an account and use the betting services you must:

• be at least 18 years old;
• have full legal capacity to enter binding agreements;
• act on your own behalf and not on behalf of any other person or organisation;
• register only one account in your own real name;
• provide accurate, current, and complete registration data.

3.2 You agree to update your registration details if they change, including your contact information, payment details, and identity information requested for verification.

3.3 Accounts opened in breach of these rules, including duplicate accounts, may be suspended or closed, bets may be voided, and bonuses or winnings may be cancelled, subject to applicable law.

4. Jeetbuzz rights to change terms and services

4.1 The operator may modify, update, or replace any part of these terms, the betting rules, bonus conditions, and any policies at any time to reflect legal, regulatory, technical, or operational changes.

4.2 Updated terms will be published on the official website and may be notified through the app, email, or on-screen messages. Your continued use of the services, your account, or any bet placed after changes take effect will be treated as acceptance of the updated terms.

4.3 The operator may, at its discretion and in line with legal requirements:

• suspend, restrict, or close any account;
• refuse to register a new account;
• suspend or remove any event, market, or betting feature;
• limit or refuse bets; and
• cancel bonuses that breach bonus rules.

5. Proper use of the platform and services

5.1 You agree to use the website, app, and services only for personal entertainment and not for any commercial purpose, professional betting operation, or unlawful activity.

5.2 You must not:

• engage in fraud, collusion, match-fixing, or use inside information;
• use any software or automated tools to place bets or access data;
• attempt to hack, disrupt, or reverse engineer any part of the platform;
• allow any third party to access your account or place bets on your behalf;
• attempt to bypass geo-restrictions or identity controls.

5.3 The operator may monitor use of accounts and betting patterns to detect improper use, consistent with privacy and data protection requirements.

6. Content ownership and intellectual property

6.1 All intellectual property rights in the website, app, logos, trademarks, betting data, odds, event information, software, and other content remain the property of the operator or its licensors.

6.2 You receive a limited, personal, non-transferable licence to access and use the site and services for placing bets and viewing information for your own private use.

6.3 You may not copy, redistribute, modify, translate, sell, or make public any part of the platform content, including odds, statistics, or event data, except where allowed by law or where the operator gives prior written consent.

7. Limitation of liability

7.1 To the maximum extent permitted by law, the operator is not liable for:

• loss of profits, winnings, expected gains, or bonuses;
• business or commercial loss;
• loss of data where reasonable security measures are in place;
• any failure of telecommunications, internet, or systems beyond its reasonable control.

7.2 Betting involves financial risk. You accept that you may lose the money staked on any bet and that you are solely responsible for your betting decisions, including reading and understanding the rules for each event and market.

7.3 Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law in Pakistan.

8. Your responsibilities

8.1 You are responsible for:

• the security and confidentiality of your login details;
• any activity that occurs under your account;
• paying any taxes or duties that may apply to your winnings under the laws of Pakistan;
• checking that all bet details are correct before confirmation.

8.2 You agree to inform customer support immediately if you suspect any unauthorised access to your account or any error in bet settlement or account balance.

9. Governing law and dispute handling

9.1 These terms and all disputes relating to use of the services are governed by the laws that the operator identifies in the legal notice on the site, subject to any mandatory provisions of Pakistan law that may apply to you as a user located in Pakistan.

9.2 Any complaint must first be raised through the official customer support channels. You should send full details of the issue, including your account information, bet IDs, and supporting documents.

9.3 The operator will review and respond to complaints within a reasonable time. If you remain dissatisfied, you may seek independent legal advice regarding further steps available under applicable law.

1. Eligibility to place bets

1.1 Only registered users who have:

• completed account registration,
• met age and identity requirements, and
• no active exclusion or suspension,

may place bets on any event.

1.2 You must be physically located in a place where betting on the relevant event is legally allowed. IP tracking, location checks, or other tools may be used to detect restricted locations.

1.3 The operator may refuse any bet if there is doubt about your eligibility, identity, or location.

2. Bet acceptance and confirmation

2.1 A bet is considered accepted only when:

• it appears in your bet history as “placed” or similar status; and
• a unique bet reference number has been issued by the system.

2.2 Before confirming, you must check all bet details such as event, market, stake, odds, and potential return. Once confirmed, bets cannot be changed by you.

2.3 If a technical issue prevents confirmation, the operator is not obliged to accept the bet at the odds shown before the issue. Only bets recorded in the system are valid.

3. Minimum and maximum betting amounts

3.1 The platform may set minimum and maximum stakes per bet, per event, per market, or per account. These limits can vary according to sport, competition, market type, and account status.

3.2 If a stake is below the minimum or above the maximum allowed limit, the bet may be rejected or adjusted to the nearest allowed amount.

3.3 The platform may set maximum payout limits for individual bets and for total winnings over a period. If potential returns exceed the applicable limit, the payout may be reduced to the maximum allowed amount.

4. Odds, markets, and settlement

4.1 Odds are offered for each event and market on a non-binding basis and may change at any time before acceptance of your bet.

4.2 If the wrong odds or market terms are offered due to an obvious error, the operator may treat the bet as void or may settle it at the correct odds that should have been available when the bet was placed.

4.3 Bet settlement is based on the official result of the relevant event or market as confirmed by the governing body, league, or event organiser once the match or competition is completed.

4.4 If an event is postponed, abandoned, voided, or settled in a way different from the published rules, specific sport or market rules on the site will apply. These rules should be read before betting.

5. Calculation of wins and losses

5.1 For single bets, your potential return is usually calculated as stake multiplied by the odds, including the stake where applicable. The actual payout may differ where market rules, deductions, or limits apply.

5.2 For multiple bets such as accumulators, system bets, or combination bets, returns are calculated by multiplying the odds of all selections that win, taking into account any market rules and maximum payout limits.

5.3 If part of a multiple bet is void or cancelled, that selection may be settled at odds of 1.00, and the rest of the bet will continue where relevant, unless the rules for that bet type state otherwise.

5.4 Losses are limited to the total stake placed on your bet. You cannot lose more than the amount you have staked on that bet.

6. Betting restrictions and conduct

6.1 The operator may place personal limits on your bets, including:

• maximum stake per bet or per event,
• restrictions on certain markets or competitions,
• exclusion from certain bonuses or promotional bets.

6.2 Restrictions may apply where there is suspicion of:

• match-fixing, insider betting, or market manipulation;
• misuse of bonuses;
• use of multiple accounts;
• syndicate or group betting.

6.3 You must not place bets if you are directly involved in the event, such as being a player, coach, official, or having access to non-public information that may affect the outcome.

7. Cancellation, void bets, and settlement errors

7.1 A bet may be treated as void (cancelled) in cases such as:

• technical errors resulting in incorrect odds or markets;
• removal of an event from the schedule;
• obvious mistakes in event details, participants, or start time;
• bets placed after the outcome is known or after the actual start time where not allowed.

7.2 If a bet is void, the stake will normally be returned to your account, and you will have no claim to any winnings on that bet.

7.3 In case of settlement error, including crediting winnings to the wrong account or at incorrect odds, the operator may adjust account balances to the correct amounts. If you withdraw sums that were credited by mistake, you must return them on request.

8. Bonus bets and promotional conditions

8.1 Bonuses, free bets, and other promotional offers are subject to specific terms, including turnover requirements, minimum odds, eligible events, expiry times, and maximum winnings.

8.2 You should read the bonus rules published for each promotion before you accept or use any bonus or free bet.

8.3 If bonus rules are breached, such as by creating multiple accounts or using conflicting bets to meet turnover, the operator may remove the bonus, cancel associated winnings, and restrict future participation in promotions.

1. General principles for account funds

1.1 You may use your account balance only for placing bets, paying any related fees, and receiving winnings or bonuses in line with these terms and local legal requirements.

1.2 You must use only your own funds and payment instruments. Third-party deposits or withdrawals, including use of another person’s bank card, mobile wallet, or account, are not allowed.

1.3 The operator may apply checks to ensure that the source of funds is legitimate and consistent with anti-money laundering obligations in Pakistan and other applicable jurisdictions.

2. Deposit methods, limits, and fees

2.1 Available deposit methods for Pakistan users may include:

• local bank transfers and online banking systems;
• debit and prepaid cards where allowed by local institutions;
• recognised e-wallets or payment services;
• other methods listed in the cashier section of the site or app.

2.2 Minimum and maximum deposit amounts may apply per transaction, per day, per method, or per account. Limits will be shown in the cashier or during the deposit process.

2.3 The operator generally does not charge a direct fee for deposits, but some payment providers may apply their own charges or currency conversion fees. You are responsible for any such external costs.

2.4 Deposited funds will normally be credited to your account once the payment provider confirms the transaction. Some methods may have longer processing times, and delays may occur due to bank or provider procedures.

3. Withdrawal rules and verification

3.1 Withdrawals are usually processed to the same method used for depositing wherever possible. The operator may decline or change the method if it is not available or if regulatory controls require another option.

3.2 Before approving a withdrawal, the operator may require identity verification (KYC), proof of address, proof of payment method ownership, and information about source of funds.

3.3 Documents commonly requested may include:

• valid government identity document (such as CNIC or passport);
• recent utility bill or bank statement showing address;
• photo or screenshot of the payment instrument used.

3.4 Minimum and maximum withdrawal limits apply and may differ depending on the method and your account history. Information is shown in the cashier section.

3.5 Withdrawal requests are processed within a reasonable timeframe. Actual receipt of funds depends on the processing times of banks and payment providers in Pakistan or abroad.

4. Transaction monitoring and restrictions

4.1 All deposit and withdrawal activity is monitored in line with anti-money laundering and counter-terrorism financing obligations.

4.2 The operator may delay or block transactions if:

• your identity details are incomplete or inconsistent;
• there is unusual betting or payment behaviour;
• there is suspicion of fraud, money laundering, or other unlawful activity.

4.3 In such cases, additional documents or information may be requested before any further payments or withdrawals are allowed.

4.4 The operator may set limits on total deposits or withdrawals over given periods in order to manage risk, comply with legal requirements, and support responsible gambling.

5. Currency, conversion, and account balances

5.1 Your account will normally be held in the base currency offered for Pakistan. Use of any other currency may require conversion.

5.2 If funds are converted between currencies, the applicable rate will be based on the rate used by the payment provider or the operator’s banking partner at the time of transaction. You are responsible for any conversion differences.

5.3 It is your responsibility to regularly check your balance and transaction history. If you notice an error, you must inform customer support promptly.

6. Chargebacks, refunds, and cancellation of operations

6.1 If you initiate a chargeback or payment dispute without valid reason, the operator may:

• suspend or close your account;
• cancel bets and void winnings;
• recover any losses or fees resulting from the dispute.

6.2 Deposits are generally non-refundable once used for betting, except where required by law or where the operator decides that a refund is appropriate due to a technical or operational error.

6.3 The operator may cancel or reverse deposit or withdrawal operations in order to correct errors, comply with legal requests, or protect the platform and users from fraud or other risks.

1. Commitment to safer betting

1.1 The platform promotes responsible use of betting services and aims to reduce the risks linked to excessive gambling and addiction.

1.2 You should treat all bets as paid entertainment and not as a source of income or way to solve financial difficulties.

1.3 You are encouraged to read the responsible gambling information on the site and to assess your betting behaviour regularly.

2. Tools for managing your activity

2.1 A range of tools may be offered to help you manage your gambling, such as:

• deposit limits (daily, weekly, or monthly);
• loss limits on bets over a set period;
• session or time limits to restrict continuous play;
• temporary breaks (cooling-off periods);
• long-term self-exclusion options.

2.2 Once you set limits through your account or support, the system will apply them to future activity. Reducing limits may take effect immediately, while increasing limits may be subject to a cooling-off period.

2.3 Self-exclusion requests will normally be applied to your account as soon as reasonably possible after confirmation. During self-exclusion you should not attempt to open a new account or ask others to place bets for you.

3. Recognising problem gambling risks

3.1 You may be at risk of gambling problems if, for example:

• you bet more than you can afford to lose;
• you chase losses by increasing stakes after losing bets;
• you gamble to escape stress, anxiety, or other personal issues;
• you hide your betting activity from family or friends;
• you use money intended for essential expenses.

3.2 If you recognise these patterns, consider taking a break, setting stricter limits, or using self-exclusion.

4. Support and external resources in Pakistan

4.1 If you believe your gambling is out of control, you should:

• contact customer support and request advice on limits or exclusion;
• speak to a health professional or counsellor experienced in addiction;
• seek support from trusted family members or friends.

4.2 Depending on availability in Pakistan, you may also consult regional or international organisations focused on gambling harm, addiction counselling, or mental health support through online channels, hotlines, or local clinics.

4.3 The information and tools offered do not replace professional medical or psychological advice. You should seek qualified assistance where needed.

1. Legal obligations

1.1 The operator is committed to preventing the platform from being used for money laundering, terrorism financing, or any other illegal financial activity.

1.2 Procedures are aligned, as far as applicable, with anti-money laundering and counter-terrorism financing standards that may affect services offered to users in Pakistan.

1.3 You agree to cooperate fully with any requests made under these procedures and understand that failure to cooperate may result in account restrictions.

2. Know Your Customer (KYC) and identity checks

2.1 Before you are allowed to fully use your account, place bets, or withdraw funds, the platform may require identity verification.

2.2 KYC checks may include:

• verification of your name, age, and identity document;
• verification of your residential address;
• confirmation that you are the legitimate holder of the payment methods used;
• information on your occupation and source of funds where required.

2.3 The operator may perform repeated or enhanced checks for higher-risk accounts, larger transactions, or as required by law or regulation.

3. Transaction monitoring and suspicious activity

3.1 All deposits, withdrawals, transfers, and betting patterns are subject to ongoing monitoring to detect unusual or suspicious behaviour.

3.2 Transactions may be considered suspicious, for example, where there is:

• rapid movement of funds without genuine betting activity;
• frequent deposits followed by immediate withdrawals;
• use of multiple payment methods that do not match your profile;
• attempts to disguise ownership or beneficial control of funds.

3.3 The operator may request additional information or documents to clarify the nature and purpose of transactions.

3.4 Where required by law, information about suspicious activities may be reported to competent authorities. You may not be informed if such reports are made.

4. Consequences of policy breaches

4.1 If the operator suspects money laundering, terrorism financing, fraud, or any serious breach of AML rules, it may take actions such as:

• suspending or closing your account;
• freezing part or all of your funds for investigation;
• cancelling bets or bonuses linked to suspicious activity;
• refusing deposits or withdrawals.

4.2 Where required by applicable law, funds may be held or confiscated by order of competent authorities. The operator will comply with any binding direction.

4.3 You are responsible for ensuring that all money you use on the platform comes from legitimate sources and that all information you provide is accurate and not misleading.

1. Data controller and scope

1.1 This privacy section explains how your personal data is collected, used, stored, and protected when you use the Jeetbuzz site or app in Pakistan.

1.2 By registering an account, placing bets, or using any services, you consent to the processing of your personal data according to this privacy policy and applicable data protection rules.

2. Types of personal data collected

2.1 The platform may collect and process the following categories of data:

• identification data (name, date of birth, gender, identity number);
• contact details (address, email, phone number);
• account and betting information (username, history of bets, bonuses, and transactions);
• payment data (limited card or wallet details, bank information where needed);
• technical data (IP address, device identifiers, browser type, app version, log data);
• verification documents (copies of ID, proof of address, payment method images).

2.2 Some data may be obtained from third-party verification providers, payment processors, or fraud prevention services in line with legal requirements.

3. Purposes of data use

3.1 Your data may be used for the following purposes:

• creating and managing your account;
• processing bets, payments, bonuses, and withdrawals;
• verifying identity and age and meeting AML/KYC obligations;
• managing risk, preventing fraud, and improving security;
• complying with legal duties, such as record-keeping and reporting;
• responding to your queries and providing customer support;
• personalising content, where allowed by law and your preferences.

3.2 Data will not be sold for unrelated marketing purposes. Any marketing communication by email, SMS, or app notification will comply with consent preferences and applicable law, and you may opt out at any time through available settings or links.

4. Sharing of personal data

4.1 Your personal data may be shared only where necessary, including:

• payment providers, banks, and financial institutions for processing transactions;
• identity and verification services for KYC checks;
• analytics and security partners assisting in fraud prevention;
• regulatory or law enforcement authorities when required by law.

4.2 Any third party receiving your data must apply appropriate safeguards and use the data only for the purposes agreed or required by law.

4.3 Where data is transferred outside your country or region, reasonable steps will be taken to ensure that an adequate level of protection is applied in line with applicable data protection standards.

5. Data retention and storage

5.1 Personal data is retained for as long as needed to:

• operate your account and provide services;
• comply with legal, tax, and regulatory record-keeping duties;
• resolve disputes and enforce agreements.

5.2 When data is no longer required, it will be deleted or anonymised, subject to any legal obligations that require longer retention periods.

6. Your rights over your data

6.1 Subject to applicable law, you may have the right to:

• access your personal data held by the platform;
• request correction of inaccurate or incomplete data;
• request deletion of data where there is no legal reason to keep it;
• object to certain types of processing, such as direct marketing;
• request limitations on processing in specific circumstances.

6.2 Requests to exercise these rights can be made through the official support channels. Additional information may be requested to confirm your identity before processing your request.

6.3 Some rights may be limited where the operator must keep data to meet legal or regulatory duties, including AML and responsible gambling obligations.

7. Cookies and tracking technologies

7.1 The site and app may use cookies and similar technologies to:

• manage login sessions and account security;
• remember preferences and language settings;
• collect statistics on site use and performance;
• support responsible gambling features.

7.2 You may manage cookie settings through your browser or device options. Blocking certain cookies may affect the use of some services.

1. Security commitments

1.1 The operator applies technical and organisational measures designed to protect your account, bets, and personal data against unauthorised access, loss, or misuse.

1.2 Security measures are reviewed and updated regularly to match evolving threats and regulatory expectations in Pakistan and other applicable regions.

2. Technical protection measures

2.1 The platform uses encryption protocols to secure data transmitted between your device and the servers, including login details, payment information, and bet data.

2.2 Firewalls, intrusion detection tools, and other security controls are used to reduce the risk of unauthorised access to internal systems.

2.3 Regular security testing, vulnerability assessments, and monitoring are carried out to identify and address possible weaknesses.

3. Account access and authentication

3.1 You are responsible for keeping your username, password, and any security codes confidential and for not sharing them with any other person.

3.2 Where two-factor authentication (2FA) is available, you are encouraged to enable it on your account for improved protection.

3.3 If you suspect that your login details have been compromised or that anyone else has gained access to your account, you must:

• change your password immediately; and
• contact customer support to report the issue and request account checks.

4. Monitoring and incident response

4.1 The platform monitors activity for signs of unauthorised access, unusual betting patterns, or other security incidents.

4.2 If a security incident that affects your rights or data is detected, the operator will take appropriate steps to contain the issue, investigate, and, where required by law, inform affected users and relevant authorities.

4.3 Temporary restrictions may be applied to accounts or services while a security investigation is taking place.

5. Your security responsibilities

5.1 To support security of your account and bets, you should:

• use a strong and unique password and update it regularly;
• log out after each session, particularly on shared or public devices;
• avoid using unsecured public Wi-Fi when accessing your account;
• ensure your device has updated anti-virus and security software.

5.2 The operator is not responsible for losses arising from your failure to protect your device, login data, or email account, except where required by law.