KYC and AML Policy Overview for Bangladesh Users

The platform applies KYC and AML procedures to complete ID verification, confirm personal data, prevent fraud, and combat money laundering and terrorism financing linked to gaming transactions. These measures support fair play and transparency for all users based in or accessing services from Bangladesh.

The policy aims to provide:

• Fair play for all registered users under consistent rules
• User safety supported by structured account protection controls
• Transparency regarding identity check and transaction monitoring requirements
• Compliance with local and international AML and CTF regulatory requirements
• A safer environment for responsible gaming activity

Every new user must complete an identity check so that the operator can confirm the account holder and comply with KYC rules. ID verification may be repeated or updated whenever personal data changes or AML monitoring indicates higher risk.

During KYC review, the following categories of document submission may be requested:

• Government-issued photo identification showing full name, date of birth, and photograph
• Proof of residential address such as a recent bill or official statement that includes the user’s name and address
• Confirmation of ownership of the chosen payment method, demonstrating that the account holder controls the relevant bank account, card, or e-wallet
• Additional supporting records where needed to clarify identity, residence, or source of funds

The platform implements AML security measures to reduce the risk of money laundering, terrorism financing, and other illegal activity associated with deposits, betting, and withdrawals. Continuous transaction monitoring and risk-based control processes are used to identify unusual behaviour and suspicious activity.

Key AML controls include:

• Ongoing monitoring of transactions and betting patterns for irregular or high-risk behaviour
• Automated detection rules that flag unusual deposits, withdrawals, or gaming activity for review
• Enhanced due diligence procedures for higher-risk users, transactions, or geographic areas
• Manual review of large, complex, or unusual transfers that do not match the user’s profile
• Risk scoring of accounts based on factors such as behaviour, activity levels, and sanctions exposure
• Screening against applicable sanctions lists and politically exposed persons (PEP) databases, where legally permitted
• Reporting of suspicious activity to competent authorities when required by reporting obligations and AML legislation

To protect user safety and support AML and KYC enforcement, certain activities are not allowed on the platform. These restrictions apply to all users and are intended to reduce fraud, protect personal data, and safeguard the integrity of gaming services.

Prohibited activities include:

• Creating multiple user profiles or multi-accounting for the same individual
• Submitting forged, altered, or stolen documents during identity check or ID verification
• Using the platform to attempt laundering of funds, conceal criminal proceeds, or support terrorism financing
• Manipulating systems, bets, or payment flows to bypass security measures or gain unfair advantage
• Sharing, selling, or otherwise transferring access to a personal account to any third party
• Using payment instruments or accounts held in the name of another person without legal authority
• Providing false information or misrepresenting identity, residence, or source of funds

Any breach of KYC, AML, or related security rules may result in enforcement action under the platform’s terms and applicable laws. Measures may also be taken where information is incomplete or inconsistent, or where suspicious activity is identified during transaction monitoring.

Consequences may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each user is responsible for providing accurate and up-to-date personal data during registration and throughout the use of the platform. Identity check and ID verification must be completed on time, and any requested document submission must be supplied promptly so that regulatory requirements can be met. Users should only use payment methods held in their own name and must ensure that no unauthorised person can access their account. Any unusual transactions, suspected fraud, or other suspicious activity linked to the account should be reported to customer support without delay. Cooperation during AML reviews forms part of responsible gaming and is required for continued access to services.

The operator maintains fair play and transparency to protect users and maintain a secure gaming environment in line with AML and KYC standards. These commitments apply to all account holders and form part of overall user safety and account protection.

Core principles include:

• Adhering to KYC, AML, and CTF standards and relevant regulatory requirements in Bangladesh
• Protecting personal data through appropriate technical and organisational safeguards
• Conducting ongoing monitoring of gaming and payment activity to identify suspicious activity
• Preventing manipulation, collusion, or other unfair behaviour that undermines fair play
• Providing support channels for users to raise concerns about safety, account misuse, or fraud
• Emphasising shared responsibility where both the platform and users contribute to security measures
• Applying rules in a consistent way so that all users experience equal conditions and transparent treatment