Overview of this privacy document

The platform collects personal information that is needed to provide online gaming and betting services, comply with law, and protect users.

Types of personal information collected

The following categories of personal data may be collected:

• Identification details: full name, date of birth, gender, nationality, identification documents (for example NID, passport), photo or video for verification.
• Contact information: mobile number, email address, residential address, preferred language.
• Account details: username, password, security questions, account settings, communication preferences.
• Transaction and payment data: payment method details, bank or wallet information processed through payment providers, deposit and withdrawal history, betting and gaming records.
• Technical and usage data: IP address, device identifiers, browser type, operating system, access times, online session logs, click data, information about how the user interacts with the website and mobile versions.
• Compliance data: information needed for age verification, responsible gaming checks, anti-money laundering (AML) and counter-terrorism financing (CTF) assessments, and fraud prevention.

Personal data is collected directly from the user during registration, account use, communication with customer support, participation in promotions that the user chooses to join, and automatically through technical tools such as cookies.

Purposes of data collection

Personal information is collected and processed to:

• Create and manage user accounts and profiles.
• Provide betting and casino services, process bets, settle winnings, and manage balances.
• Process payments, verify ownership of payment instruments, and prevent misuse.
• Confirm the user’s identity and legal age.
• Meet obligations under Bangladesh law and international standards related to AML, CTF, fraud, and risk management.
• Maintain security of accounts, detect suspicious activity, and protect the platform and other users.
• Improve the quality, stability, and functionality of online services.
• Send service communications, notices about account activity, updates to this document, and, where consent is given, marketing or promotional messages.

All collection and processing of data is limited to what is necessary for these purposes, based on consent, contractual need, legal obligation, or legitimate interest permitted by law.

Technical and organisational security measures

The operator uses a combination of technical and organisational controls to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction, including:

• Secure socket layer (SSL) or similar encryption for data transmitted between the user and the website.
• Encryption and access controls for sensitive information stored in systems.
• Segregated databases and restricted access for staff based on work role and need.
• Internal policies on data handling, confidentiality, and secure destruction.
• Regular monitoring of systems, logging of security events, and fraud detection tools.
• Vendor due diligence and data protection requirements in agreements with third-party providers.

No method of transmission or storage is fully risk free, but the operator applies industry-standard safeguards and regularly reviews security practices.

User rights over personal information

In line with international privacy standards and local regulations, users from Bangladesh generally have the following rights in relation to their personal data, subject to legal limits:

• Right of access: to request confirmation that personal information is being processed and to receive a copy in a commonly used format.
• Right to correction: to request that inaccurate, incomplete, or outdated information is updated or corrected.
• Right to deletion: to request removal of personal data where it is no longer needed, where consent is withdrawn and no other lawful basis remains, or where required by law.
• Right to restriction: to request temporary limitation of processing in specific situations defined by law.
• Right to object: to object to some forms of processing, including direct marketing, where allowed.
• Right to data portability: where technically feasible and legally applicable, to request transfer of certain information to another service provider.

Requests can be submitted through the support channels indicated on the website. The operator may require additional data to confirm identity before responding. Some requests may be refused or delayed where disclosure would conflict with Bangladesh law, AML or CTF rules, gaming regulations, or the rights of other individuals.

Compliance with Bangladesh laws

The operator aims to handle personal data in line with:

• Relevant laws and guidelines of Bangladesh relating to information and communication technology, payment systems, and data protection principles.
• International standards on privacy, data security, and responsible gaming that apply to cross-border gaming and betting services.

Where local and international rules provide different protections, the operator seeks to apply the higher standard where practical, without breaching mandatory local requirements.

Personal data is processed only for lawful and well-defined purposes connected to the operation of the online casino and sportsbook and to fulfil user requests.

Account and service management

Personal information is used to:

• Create and maintain user profiles.
• Provide access to online betting, casino games, and related services.
• Authenticate logins and secure sessions.
• Track account balances, betting history, and game participation.
• Provide customer support and respond to queries or complaints.

Transactions and payment processing

Data related to payments is used to:

• Process deposits and withdrawals through approved payment providers.
• Verify that the user is the authorised holder of the payment method.
• Comply with rules of banks, mobile financial service providers, and card schemes.
• Maintain accurate payment records for accounting and regulatory reporting.

Payment details are usually processed by independent payment service providers under their own privacy rules, in addition to this document.

Service improvement and analytics

Technical and usage information is analysed to:

• Monitor performance of the website and mobile access.
• Diagnose errors, prevent downtime, and optimise loading speed.
• Understand general user behaviour patterns to enhance navigation, search, and content.
• Test and develop new features, tools, and interfaces.
• Produce aggregated statistics that do not identify individual users.

Responsible gaming, security, and compliance

Personal data is also used to:

• Confirm age and identity and prevent underage use.
• Detect fraud, bonus abuse, match-fixing, account takeover, and other harmful activities.
• Perform AML and CTF checks and report suspicious transactions where required by law.
• Apply account limits, self-exclusion, or other responsible gaming measures requested by users or required by regulations.
• Enforce the terms that govern the use of services and protect the integrity of gaming systems.

Communication and marketing

Contact information may be used to:

• Send important service messages, such as changes to this policy, security notices, legal updates, and account alerts.
• Share information about new features or changes to existing services.
• Provide marketing or promotional communication only where the user has given consent or where laws allow such use.

Users can manage their preferences for marketing communication in account settings or by following instructions included in messages, but service messages related to safety, legal issues, or transactions will still be sent when needed.

Basis for lawful and transparent processing

The operator handles personal information on the following lawful bases, depending on the situation:

• Consent, given during registration or later for particular data uses.
• Performance of a contract, such as providing gaming and betting services requested by the user.
• Compliance with legal obligations, including AML, CTF, tax, dispute resolution, and enforcement requests.
• Legitimate interests, such as maintaining security, preventing fraud, improving services, and defending legal claims, provided these interests are balanced against user privacy.

All processing activities are documented, and information about these activities is available to users upon request where allowed by law.

The platform provides tools and procedures that allow users from Bangladesh to review and manage their personal information.

How users can access their data

• Most basic account details, transaction history, and settings can be viewed directly in the account area after secure login.
• Users can request access to additional personal data records held by the operator by contacting customer support through the channels listed on the website.
• The operator will respond within a reasonable time, subject to verification of identity and legal requirements.

Updating and correcting information

• Users should keep their personal information accurate and up to date for security, payment, and compliance reasons.
• Some details, such as contact data and communication preferences, can be updated directly in account settings.
• For other information, including identity details or documents used for verification, users may be asked to submit updated documents or additional proof.
• The operator may refuse to modify certain data, such as verified identity or transaction records, where required to maintain legal and audit trails.

Deletion and restriction of data

• Users may request deletion of their personal information where it is no longer required for the purposes for which it was collected, and no legal or regulatory retention duty remains.
• In some situations, instead of deletion, processing may be restricted so that information is stored but not used, for example during a dispute or investigation.
• Certain records, including transaction history, AML and CTF checks, and security logs, must be kept for a minimum period defined by law and gaming standards, even if an account is closed.
• When data is no longer needed and no legal basis remains, it will be securely deleted or anonymised so that it can no longer be linked to an identifiable user.

Consent to security checks and payment data processing

By registering, holding an account, or using services on the website, the user:

• Consents to identity, age, location, risk, and security checks based on their personal information.
• Acknowledges that payment details and transaction data may be processed by external payment service providers, banks, mobile financial service operators, card schemes, and risk management partners.
• Understands that such processing is needed to complete online transactions, prevent fraud, comply with AML and CTF rules, and protect both the user and the operator.

These third parties act under their own legal and regulatory duties, in addition to contractual obligations agreed with the operator.

The platform is designed for adults only and does not intentionally offer online betting or casino services to anyone under 18 years of age.

Age limits and verification

• Use of the website, creation of an account, and participation in any real-money services are restricted to persons aged 18 or above, or higher where local law sets a different minimum age.
• The operator may request official documents or other evidence to confirm age and identity at registration or at any later time.
• Without suitable documents, the operator cannot fully verify whether a user is a minor and may apply additional restrictions, suspend the account, or request further checks.

Handling data of minors

• The operator does not knowingly collect personal data from children or minors.
• If it is discovered that an account belongs to a person under 18, the account will be closed, any ongoing activity stopped, and the personal information will be deleted or kept only to the extent required to comply with legal and regulatory duties.

Parental and guardian requests

• A parent or legal guardian who believes that a child has provided personal data through this website should contact customer support as soon as possible.
• After verifying the requester’s identity and legal relationship to the child, the operator will:

• Investigate the account or data in question.
• Close any account proven to belong to a minor.
• Arrange deletion or anonymisation of the minor’s personal information, unless retention is strictly required by law for investigation or reporting.

The operator encourages parents and guardians in Bangladesh to monitor online activity of minors and use available tools to restrict access to adult services and gambling websites.

As an online service provider, the platform may process and store personal information in multiple countries.

Locations of processing

Personal data may be transferred to and processed in:

• Data centres and servers located outside Bangladesh.
• Countries where technical partners, payment providers, fraud prevention services, and game suppliers operate.
• Jurisdictions where group companies or contracted service providers maintain support or back-office functions.

These locations may not have the same level of data protection laws as Bangladesh, but the operator applies consistent privacy and security standards.

Safeguards for cross-border transfers

To protect user information during international transfers, the operator:

• Uses secure transmission protocols and encryption where appropriate.
• Includes confidentiality, data protection, and security obligations in contracts with partners and processors.
• Limits access to personal data to staff and contractors who need it for their role.
• Requires partners to follow industry-standard security practices and, where relevant, international privacy frameworks.

User consent to international transfers

By accessing the website, creating an account, or using the services, the user:

• Consents to personal data being transferred to and processed in countries outside Bangladesh, including by third-party partners involved in payment, technology, analytics, risk management, and customer support.
• Acknowledges that such transfers are necessary for the functioning of an online casino and sportsbook platform and for compliance with cross-border regulations.

All partners handling personal information are required to maintain confidentiality and use the data only for the agreed purposes explained in this document.

This section explains how legal disclaimers affect the rights and obligations described in this Privacy Policy.

Scope of the legal disclaimer

• The operator aims to keep the information in this document accurate and up to date but cannot guarantee that it will always cover every possible situation in detail.
• Legal changes, regulatory updates, or technical developments may require adjustments to data practices that are not immediately reflected in this text.
• Where conflicts arise between this document and mandatory law, the applicable legal rules of the relevant jurisdiction will prevail.

Effect on user rights and obligations

• Nothing in this Privacy Policy intends to limit rights granted to users by law in Bangladesh or under applicable international standards.
• The operator may refuse or delay certain requests to access, correct, delete, or restrict personal data where such actions would breach legal, regulatory, security, or legitimate business obligations.
• The operator is not responsible for loss or damage arising from unauthorised use of login details caused by the user’s failure to keep credentials secure.

Acceptance of the legal disclaimer

The legal disclaimer applies from the moment the user accepts this Privacy Policy through any of the following forms:

• Agreeing to the terms during registration by selecting an acceptance option or similar mechanism.
• Continuing to use the website or services after being informed of this policy and any updates.
• Signing any separate agreement or acknowledgement that refers to this Privacy Policy or incorporates it by reference.

By such acceptance, the user confirms that they have read, understood, and consented to the data practices and limitations described in this document, in addition to any mandatory rights that cannot be waived under law.

Cookies and related technologies are used to support the operation and improvement of the website and to better understand how users interact with online services.

What cookies are

Cookies are small text files stored on a device when a user visits websites. They contain information that can later be read by the website or by certain third parties to recognise the device, remember preferences, and analyse usage patterns.

In addition to standard cookies, the platform may use similar tools such as local storage, tracking pixels, and software development kits (SDKs) on mobile apps.

Purposes of cookies

The operator uses cookies for several purposes:

• Essential operation: to run the website, enable basic functions, maintain sessions, and provide access to secure areas.
• Preferences: to remember language, region, layout, and other user choices for a more consistent experience.
• Statistics and analytics: to collect aggregated data about how the website is used, such as pages visited, time spent, and navigation paths, so that performance and content can be improved.
• Behaviour and performance analysis: to understand how users interact with games, betting options, and features, in order to improve stability and usability.
• Personalisation: to tailor content and information within the site and, where lawful, to present more relevant offers and messages.

Cookie duration and retention

• Session cookies expire when the browser is closed or the user logs out.
• Persistent cookies remain on the device for a defined period to remember settings or recognise returning users.
• Unless a shorter period is stated, non-essential cookies will not remain active for more than one year from the date they are set or last updated.

Managing cookie preferences

• Many browsers allow users to review, block, or delete cookies through settings.
• Blocking some cookies may affect the ability to use certain features or complete account and transaction processes.
• Where required by law, the website will request consent for non-essential cookies and provide options to change cookie preferences.

By continuing to browse or use services after being shown a cookie notice, the user agrees to the use of cookies as described here, subject to the choices available in browser and account settings.

This section explains how users agree to the Privacy Policy and how changes will take effect.

Acceptance of the Privacy Policy

By registering an account, logging in, placing bets, making deposits or withdrawals, or otherwise using any part of the online services, the user confirms full acceptance of this Privacy Policy in its current form.

If the user does not agree with any part of this document, they should stop using the website and, where appropriate, request account closure and data review.

Updates and latest version

• The operator may update or revise this Privacy Policy from time to time to reflect changes in law, regulatory guidance, technical developments, or service features.
• When updates are made, the revised version will be published on the website, and the date of the latest revision may be indicated.
• In some cases, users may be informed through account notifications, email, or messages within the website.
• The version of the Privacy Policy available on the website at the time of use is the one that applies and prevails over any previous versions.

Users are encouraged to review this document periodically to stay informed about how their personal data is collected, used, and protected.

The operator may share personal data with selected third parties where necessary for legal, contractual, or security reasons, and always under appropriate safeguards.

Situations where data may be shared

Personal information may be disclosed to:

• Law enforcement agencies, courts, regulators, tax authorities, and other public bodies when required by applicable laws, regulations, or official requests.
• External legal advisers, auditors, consultants, and professionals who assist in managing legal claims, disputes, risk, or compliance processes.
• Payment service providers, banks, mobile financial service operators, card schemes, and fraud prevention agencies involved in processing deposits, withdrawals, chargebacks, and transaction monitoring.
• Game providers, platform partners, and technical suppliers who operate gaming systems or provide support functions under contract.
• Identity verification, KYC, AML, CTF, and risk assessment service providers, to confirm age, identity, residency, source of funds, and transaction patterns.
• Group companies or affiliated entities that support the operation of the website, customer care, and back-office services.

Any sharing is limited to what is necessary for the intended purpose.

Listing of third parties and purposes

• Where possible, categories or names of key third-party partners will be listed or described on the website or in related documentation.
• If specific partners are not publicly listed, the user may still request information about the categories of third parties, the types of data shared, and the reasons for disclosure, subject to confidentiality and security limits.
• Before new categories of third parties are introduced for materially different purposes, the operator will consider whether additional notice or consent is required.

Consent and legal basis for sharing

• By providing personal information, completing transactions, or using services that rely on external providers, the user consents to the sharing of relevant data as described in this Privacy Policy.
• Data may also be shared where required by law, to protect the rights and safety of users or the operator, or to detect, prevent, or respond to fraud and misuse.
• Third parties receiving personal information are required, by law or contract, to:

• Keep the information confidential.
• Use it only for the purposes for which it is disclosed.
• Apply appropriate security measures and comply with relevant data protection standards.

The operator does not sell personal data for unrelated commercial purposes and does not allow third parties to use received information for their own independent marketing unless the user gives explicit consent.

The website may contain links to other online resources that are not operated or controlled by the operator.

Nature of external links

• Links may direct users to third-party websites, apps, platforms, or services, including game studios, payment providers, social networks, or information pages.
• These external resources have their own terms of use and privacy policies that govern how they collect, use, and protect personal data.

Responsibility for external data practices

• The operator is not responsible for the privacy practices, security measures, or content of third-party websites and services.
• When a user follows a link and leaves this website, any information they provide to the external party is governed by that party’s policies, not by this Privacy Policy.
• The presence of a link does not indicate endorsement of the third party’s data practices.

Advice for users in Bangladesh

• Users are encouraged to review the privacy policy and terms available on each external website or app before sharing personal information, making payments, or engaging in any activity.
• Caution should be exercised, particularly when providing financial or identification details on external platforms.
• If users have concerns about a linked site, they may report the issue through the support channels of this website, although the operator cannot control the actions of third parties.

This approach aims to support informed and safe use of online services beyond the official website.